Terms of service

Last updated: 7 August 2026

Seller: Eyesonoff S.R.L., Via di Grottarossa, 1274 - 00189 Rome (RM) — info@eyesonoff.com.

1. Geographic scope

We ship in Italy, the European Union and, where enabled at checkout, the rest of the world (including extra-EU destinations such as the United Kingdom, Switzerland, the USA, Canada and other enabled countries). For international destinations, costs and times are calculated at checkout.

EyesOnOff may refuse or recalculate shipments to unsupported destinations, destinations subject to customs restrictions, or logistical risk, and will notify the customer.

2. Shipping costs

Italy

  • Free on orders of €70 or more (unless a different promotion is shown on the site);
  • below that threshold, the cost is calculated at checkout by destination and parcel.

During promotions the threshold may change: the amount shown on the site and at checkout always applies.

EU / Extra-EU / rest of the world

Variable cost shown at checkout (the €70 free-shipping threshold applies to Italy only). For extra-EU destinations, duties, import VAT and customs charges are paid by the recipient. Please check in advance with the customs authorities of the destination country for any limits or costs.

3. Dispatch times

  • In-stock products: generally 1–3 working days after payment;
  • items not immediately available or being restocked: we will contact you with expected timing;
  • shipments on working days only (holidays and weekends excluded, unless the courier operates otherwise). Orders placed near the weekend are dispatched on the following working days.

4. Delivery times (indicative)

  • Italy: usually 2–5 working days from shipment;
  • EU: generally 3–8 working days from shipment;
  • Extra-EU: depending on destination and courier.

Times are indicative and not essential, unless otherwise agreed in writing. Under the Italian Consumer Code, unless otherwise agreed, delivery takes place without undue delay and at the latest within 30 days of the contract. You will receive an email with tracking when the parcel is handed to the courier.

During sales, promotions or order peaks, times may be longer.

5. Courier and delivery

We use reliable express couriers. Please make sure the address is correct and, if possible, someone is available. You may add instructions in the order notes (e.g. pickup point), where the courier supports it.

If an order is split across parcels, a delay on one parcel does not by itself entitle you to refuse the others or to compensation, without prejudice to mandatory consumer rights.

6. Check on delivery

On delivery, please check that:

  • the number of parcels matches the delivery note;
  • packaging is intact, not damaged, wet or tampered with (including tapes/seals).

Any damage or discrepancy should be noted immediately, preferably as a written reservation on the courier document, and reported to info@eyesonoff.com with photos.

7. Failed delivery / storage

If the courier finds nobody at the address, storage / a second attempt will follow their procedures. After the storage period without collection, the parcel may return to the sender: storage, re-shipment or return costs may be charged to the customer, unless customer service decides otherwise.

8. Delays, unavailability and force majeure

Events beyond our reasonable control (strikes, emergencies, transport blocks, peaks, etc.) may cause delays. If an item is unavailable we will contact you with alternatives or a refund.

9. Returns and withdrawal

For the right of withdrawal, self-serve cancellation and refunds: Returns and refunds and Terms of service.

10. Contact

Eyesonoff S.R.L. — info@eyesonoff.com
Via di Grottarossa, 1274 - 00189 Rome (RM)